Effective Date: August 8, 2026
Thanks for stopping by Bznsy—your source for home décor, decorative accents, and well-chosen pieces that make everyday rooms feel more inviting.
If something about a décor item is unclear, you need a hand with an order, or you would like details on shipping, tracking, returns, or refunds, our support team is ready to help. We appreciate every customer who shops with us and aim to make your experience feel thoughtful and personal, much like the décor we carry.
Details to Send Us
So we can understand your request and answer without delay, please include as much of the following as you can:
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your order number, if you have one;
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the email address used to place the order;
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the product name or a link to the item;
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a clear explanation of your question or request; and
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relevant photos or videos if an item arrived damaged, faulty, wrong, or incomplete.
For a damaged, faulty, incorrect, or incomplete delivery, please include clear images of the décor item, the problem, the shipping label, and the outer packaging where relevant. These details help us look into the matter accurately and offer a suitable solution.
How to Reach Us
Customer Service Email:
support@bznsy.com
Store Website:
bznsy.com
Our team reviews messages regularly on business days and will reply as soon as reasonably possible. We may not always be able to respond immediately, but we give each request careful attention.
For a time-sensitive order issue, please explain the situation clearly in your email and include your order number. We will prioritize urgent requests wherever reasonably possible.
Please avoid sending multiple messages about the same issue, as duplicate messages may make it harder to track your request.
Order Changes and Cancellations
If you need to correct a delivery address, change a décor selection, or request an order cancellation, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can be changed or canceled.
Returns and Product Issues
Please contact us before sending any product back.
The correct return location may vary depending on the décor item, order, and customer location. If your return request is reviewed and approved, we will provide the applicable return address and step-by-step instructions by email.
Do not send a product to our registered business address or to an address printed on the original package unless our customer service team specifically instructs you to do so.
Products sent without prior authorization or to an incorrect address may be refused, delayed, lost, or returned to the sender. Please review our Returns, Refunds and Cancellation Policy for complete eligibility requirements and refund procedures.
If a product arrives damaged, faulty, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and product availability, this may include sending a missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected item.
Company Information
Brand: Bznsy
Website: bznsy.com
Store Operator: Dalian Chuanyang International Trade Co., Ltd.
Legal Entity: Dalian Chuanyang International Trade Co., Ltd.
Registered Address: Inside Haide Cold Storage Compound, Dalianwan Village, Dalianwan Town, Ganjingzi District, Dalian, Liaoning Province
Country: China
Unified Social Credit Code: 91210211559840561H
For return-related matters, please do not ship items to our registered address unless our team has instructed you to do so. Contact us before sending a return so we can provide the current return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will respond promptly. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Smart Prep Center – Suite 2678
607 Interchange Blvd.
Newark, DE 19711
United States
Customer Service Email:
support@bznsy.com
Bznsy is operated by Dalian Chuanyang International Trade Co., Ltd., which oversees bznsy.com, order processing, customer service, and related ecommerce operations.